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The volunteer won’t see your message until you press enter or click on the ‘send’ button.
Sometimes if the volunteer has a lot to say, it might take a while for her message to appear.
At the end of the conversation, before you close the pop up window, you will be asked if you want to receive an email transcript of the call.
Simply enter your email address in the box provided and a transcript will be sent directly to you.
You can refuse this and no one will call you without you explicitly giving your permission and your phone number.
Can I save the conversation to refer back to later or print out?
Once the volunteer’s message appears, it’s your turn to reply.
Simply click in the box at the bottom and start typing.
If you see this sign it means there are no volunteers available to chat at the moment.You can tell when the volunteer is typing by the small icon on the bottom left hand side showing a pen writing on a notepad.The text won’t be displayed as we type but only when we’ve completed a sentence or paragraph.This means the volunteer you chat to will be able to see your previous conversations.
If you haven’t chatted to us before, you don’t have a reference number, or you don’t want the volunteer to see previous conversations, no need to enter anything in the box.How does live chat differ from calling the Helpline?