“People identify with and personify computers, and even more so, computer agents,” says David Konopnicki, an IBM Research Manager who studies affective computing.
“Even when people know that they are having a conversation with a computer, it’s surprising to see that they not only appreciate that the computer has empathy— they expect it.” These limitations exist because computers have not yet made the great strides in natural language understanding and dialogue that they’ve achieved in NLP.
It marks the first significant departure from the command-based, on-screen interaction we’ve used since the dawn of the modern computing age. AI-powered assistants on our phones, and more recently in the home, allow us to interact with them conversationally through voice.
Funding Post has been organizing venture conferences for 16 years nationwide and we are planning our next event with this focus at the end of Feb in NYC.